Entrega y devolución
Envío gratuito en miles de productos
POLÍTICA DE ENVÍOS Y DEVOLUCIONES
Última actualización: [Fecha por completar]
En elpidacontaine.com, nos comprometemos a ofrecer un servicio de envío confiable y una política de devoluciones transparente para garantizar la satisfacción de nuestros clientes.
1. Envíos
1.1 Áreas de entrega
Realizamos envíos a los países y regiones indicados durante el proceso de compra. La disponibilidad de entrega puede variar según la ubicación del cliente.
1.2 Plazos de entrega
Los plazos de entrega son estimados y pueden variar en función de:
- La ubicación del destinatario;
- La disponibilidad del producto;
- Los servicios logísticos utilizados;
- Circunstancias excepcionales o de fuerza mayor.
Una vez confirmado el pedido, el cliente recibirá información sobre el estado de su envío cuando esté disponible.
1.3 Gastos de envío
Los gastos de envío se calculan y muestran antes de la confirmación final del pedido.
Los costos pueden variar según:
- El destino;
- El peso y tamaño del paquete;
- El método de envío seleccionado.
1.4 Retrasos en la entrega
Aunque hacemos todo lo posible para respetar los plazos indicados, no podemos garantizar una fecha exacta de entrega.
Elpida Containe no será responsable por retrasos ocasionados por transportistas, aduanas, condiciones climáticas o circunstancias fuera de nuestro control.
2. Recepción del pedido
Al recibir su pedido, le recomendamos verificar inmediatamente:
- El estado del paquete;
- La conformidad de los productos recibidos;
- La ausencia de daños visibles.
Si observa algún problema, debe comunicarse con nosotros lo antes posible a través de:
3. Política de devoluciones
3.1 Derecho de devolución
Los clientes pueden solicitar una devolución dentro de los 14 días naturales posteriores a la recepción del pedido, salvo excepciones indicadas en esta política o en la legislación aplicable.
3.2 Condiciones para aceptar una devolución
Para que una devolución sea aceptada, el producto debe:
- Estar en su estado original;
- No haber sido utilizado ni dañado;
- Conservar su embalaje original cuando sea posible;
- Incluir todos los accesorios y documentación recibidos.
Nos reservamos el derecho de rechazar devoluciones que no cumplan estas condiciones.
4. Productos no elegibles para devolución
No se aceptarán devoluciones de:
- Productos personalizados o fabricados bajo pedido;
- Productos digitales descargables una vez entregados;
- Servicios ya ejecutados o completados;
- Productos que, por razones de higiene o seguridad, no puedan devolverse una vez abiertos, cuando la legislación lo permita.
5. Procedimiento de devolución
Para solicitar una devolución, el cliente deberá:
- Enviar una solicitud a contact@elpidacontaine.com.
- Indicar el número de pedido.
- Explicar el motivo de la devolución.
- Esperar las instrucciones correspondientes antes de enviar el producto.
No se aceptarán devoluciones enviadas sin autorización previa.
6. Gastos de devolución
Salvo que el producto presente un defecto o error imputable a Elpida Containe:
- Los gastos de devolución correrán a cargo del cliente.
- Los costos de envío originales no son reembolsables, salvo disposición legal en contrario.
7. Reembolsos
Una vez recibido e inspeccionado el producto devuelto, informaremos al cliente sobre la aprobación o rechazo del reembolso.
Si la devolución es aprobada:
- El reembolso se realizará mediante el mismo método de pago utilizado para la compra.
- El plazo de procesamiento puede variar según la entidad financiera o el proveedor de pago.
8. Productos dañados o incorrectos
Si recibe un producto defectuoso, dañado o diferente al solicitado, deberá notificárnoslo dentro de un plazo razonable enviando fotografías y detalles del problema a:
Tras la verificación correspondiente, ofreceremos una solución adecuada, que podrá incluir:
- Sustitución del producto;
- Reparación;
- Reembolso total o parcial.
9. Cancelación de pedidos
Las solicitudes de cancelación solo podrán aceptarse antes de que el pedido haya sido procesado o enviado.
Una vez enviado el pedido, el cliente deberá seguir el procedimiento de devolución descrito en esta política.
10. Contacto
Para cualquier consulta relacionada con envíos, devoluciones o reembolsos, puede comunicarse con nosotros en:
Correo electrónico: contact@elpidacontaine.com
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 3-5 working days |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
Online store of household appliances and electronics
Then the question arises: where’s the content? Not there yet? That’s not so bad, there’s dummy copy to the rescue. But worse, what if the fish doesn’t fit in the can, the foot’s to big for the boot? Or to small? To short sentences, to many headings, images too large for the proposed design, or too small, or they fit in but it looks iffy for reasons.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required. It's content strategy gone awry right from the start. If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader.
